Where is work getting stuck?
Follow a real piece of work: who is waiting for whom, and which decision is missing?
For business owners and leaders
Does work only move forward
when you chase it yourself?
Everyone agrees in the meeting. Afterwards, teams wait for each other, decisions drag on and the same problems return. Together, we look at where work gets stuck, what it costs your business and what could change.
Let’s talk about your businessStart with what worries you
What needs to change in your business?
You do not need to have the answer already. You do need the willingness to discuss the problem openly and the authority to change how the business works, starting with the board if necessary. In our first conversation, we look at what is happening, who can decide and where to start.
Where should time and money go?
Compare what to build, buy, try on a smaller scale or leave for later.
What needs to change?
Agree who can decide and how work can move between departments.
Where could AI help?
Try one clear task. A person stays responsible and checks the result.
Did it help?
Look at what changed. Use that to decide what to continue and what to do differently.
Tools we use
What would help work move forward?
These methods help us draw out a complicated situation and compare options. We always start with how your business works.
01
Wardley Mapping
Map what your customers need and what you depend on to provide it. Use the map to discuss what to build yourself and what makes sense to buy.
The map helps owners and leaders compare their views and spot where decisions rest on assumptions. Wardley Mapping explainer ↗
02
Org Topologies
Can teams finish work for a customer, or do they keep waiting for other teams? We look at how responsibilities, decision-making and team boundaries could change.
Org Topologies was created by Alexey Krivitsky and Roland Flemm; Craig Larman contributed to the model. The authors of the 10X ORG book are Alexey Krivitsky, Craig Larman and Roland Flemm. Creators’ description ↗
03
LeSS and the Product Owner
Look at several teams’ work as a whole. Is the customer getting what they need, or has each department simply finished its own part?
The Product Owner chooses what to work on next. Think of it as investing: where should time and money go to benefit customers and the business? LeSS Product Owner guidance ↗
What is the problem costing today? What should improve? How will we know whether the change was worth it?
AI in your business
Which work
could you do
differently with AI?
We use AI in our own daily work to research, compare options and build solutions. People make the decisions and check whether the results are useful.
Start with one slow or awkward task. AI might help summarize a customer inquiry, for example, but someone needs to check that nothing important was missed. Try it on a small scale, agree a spending limit and see whether the work actually improves.
When several people and AI assistants work together, it must be clear who does what, who brings the pieces together and who approves the result. As an owner, you need to see where the money goes and whether to continue.
Experience with data warehouse projects
Does the same number mean the same thing to everyone?
Alek Kozlov’s data warehouse project experience spans Kaubamaja Grupp, Rahandusministeerium, Baltika Group and, now, Ettevõtluskeskus.
If sales and finance read the same number differently, AI will not resolve that on its own. This experience helps us ask the right questions in larger AI projects too: where does the information come from, can we trust it and which decision does it help us make?
Our Ettevõtluskeskus experience: what are we changing in our work with AI? ↗
Try it together
What actually changes after the meeting?
Sometimes leaders and teams need a chance to try a different way of working together. We connect the workshop or training to a problem you want to solve in the business.
Take a real example
Look at how work happens today, where it waits and whose decision it needs.
Try a different approach
Practise different ways to make decisions, share work and check the result.
Agree what to change
The team chooses what to try at work and when to review whether it helped.
Team training
Training around what your team needs.
We start with your team’s work. A short introduction, a one-day overview or two days of practice together may fit. We agree the content, length and participants after a conversation.
- Shared language: who does what, who decides and how to see progress.
- Practice: try out agreements in an exercise that reflects real work.
- Follow-through: help after training if putting a new way of working into practice gets difficult.
See the team training options and tell us what your team needs.
Our first conversation
What is worrying you about your business?
Tell us in your own words what is not working and why it bothers you. You do not need to know the solution. Together, we work out whether and how we can help. We agree the scope and fee after understanding the situation.
Alek Kozlov is responsible for the initial discussion.
What is worrying you about your business?
Tell us briefly where work gets stuck. Your message goes to our customer support team, who will help arrange a first conversation.
Do not include confidential business or sensitive personal information. Contacting us does not sign you up for marketing.
Read how we keep and use your information in the privacy notice.